Storage Millbank Terms and Conditions of Service

These Terms and Conditions apply to all storage, handling, and related removal services provided by Storage Millbank to customers within the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person or organisation requesting or receiving services from Storage Millbank.

Services means any storage, removal, handling, transport, packing, loading, unloading, or related services provided by Storage Millbank.

Goods means any items, property, or belongings submitted for storage, removal, or handling under these Terms and Conditions.

Agreement means the contract between Storage Millbank and the Customer incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

Storage Millbank provides storage and associated removal services, including the collection, transport, and delivery of Goods. The precise scope of Services, including any limitations, will be set out in the quotation or booking confirmation provided to the Customer.

Any additional services requested after the initial booking, including changes to collection or delivery details, may be subject to additional charges and availability.

3. Booking Process

3.1 Quotations

Any quotation issued by Storage Millbank is based on the information provided by the Customer and is not binding until accepted in writing or via the agreed booking method. Quotations are normally valid for a limited period as advised at the time of issue and may be withdrawn or revised at any time before acceptance.

3.2 Making a Booking

A booking is made when the Customer confirms acceptance of the quotation and Storage Millbank confirms the booking in writing or via the agreed booking system. The Customer is responsible for ensuring that all information provided is accurate, complete, and up to date, including addresses, access details, and any special requirements.

3.3 Changes to Bookings

The Customer must notify Storage Millbank as soon as possible if any changes are required to the booking, including changes to dates, times, addresses, volume of Goods, or access conditions. Storage Millbank will endeavour to accommodate changes but cannot guarantee availability. Additional charges may apply where changes affect the time, labour, distance, or resources required.

4. Customer Responsibilities

The Customer is responsible for ensuring that:

All Goods are properly packed, protected, and labelled unless packing services have been expressly agreed as part of the Services.

All items to be moved or stored are lawful, safe to handle, and not restricted or prohibited under these Terms and Conditions.

Access is available at the agreed collection and delivery locations, including parking and appropriate entry to the premises.

Any necessary permissions, consents, or permits for parking, access, or loading are obtained in advance where they are not the responsibility of Storage Millbank.

All information provided to Storage Millbank is accurate, including details of fragile, high value, or unusually heavy items.

The Customer or a representative is present at collection and delivery locations to direct the Services and verify the Goods handled, unless otherwise agreed.

5. Payments and Charges

5.1 Rates and Fees

Charges for Services will be as set out in the quotation or booking confirmation. Prices may include charges for labour, transport, storage, materials, and any other agreed fees.

5.2 Payment Terms

Unless otherwise agreed in writing, payment is due in advance of the Services taking place. For ongoing storage, payment is typically due in regular intervals as specified in the Agreement. Storage Millbank reserves the right to require a deposit at the time of booking and to withhold Services until cleared funds have been received.

5.3 Overdue Payments

If payment is not received by the due date, Storage Millbank may:

Refuse to carry out or continue Services.

Apply reasonable late payment charges or interest as permitted by law.

Exercise a lien over any Goods held, meaning that Storage Millbank may retain the Goods until all outstanding sums are paid in full.

Where arrears persist, Storage Millbank may take further action in accordance with these Terms and Conditions and applicable law, including the potential sale or disposal of Goods to recover unpaid charges after providing reasonable notice.

6. Cancellations and Amendments

6.1 Customer Cancellations

The Customer may cancel Services by providing notice to Storage Millbank. Any refund or cancellation fee will depend on the amount of notice given:

If cancellation occurs with reasonable notice before the scheduled start of Services, any deposit or prepayment may be refunded in whole or in part, subject to any administrative or preparation costs already incurred.

If cancellation occurs at short notice, Storage Millbank may retain all or part of the charges to cover allocated labour, vehicles, and other costs that cannot reasonably be recovered.

The specific notice periods and applicable charges may be set out in the quotation, booking confirmation, or tariff provided to the Customer.

6.2 Amendments by the Customer

Requested amendments, such as changes of date, time, or scope, will be subject to availability. If Storage Millbank is unable to accommodate the requested changes, the original booking may need to be treated as a cancellation, and cancellation terms may apply.

6.3 Cancellations by Storage Millbank

Storage Millbank may cancel or suspend Services if:

The Customer fails to make payment when due.

Access to premises is unsafe, unlawful, or significantly different from that advised.

The Goods are found to include prohibited items or present a risk to persons, property, or the environment.

There are events or circumstances beyond reasonable control that prevent safe or lawful performance of the Services.

In such cases, Storage Millbank will endeavour to provide reasonable notice and, where appropriate, may offer alternative dates or arrangements. Any refunds will be assessed based on the circumstances and costs incurred.

7. Goods Not Accepted for Storage or Removal

The following items are not accepted for storage or removal unless expressly agreed in writing and subject to any special conditions:

Perishable goods, live animals, plants, or any other items requiring special environmental conditions.

Hazardous, flammable, explosive, corrosive, or toxic materials, including chemicals, fuel, gas cylinders, and certain batteries.

Illegal items, stolen goods, or any items held in contravention of applicable laws or regulations.

Cash, negotiable instruments, precious metals, jewellery, fine art, antiques, or other high value or irreplaceable items, unless specifically declared and agreed in writing for enhanced cover.

If any prohibited or excluded items are found among the Goods, Storage Millbank may remove, isolate, or dispose of them at the Customer's cost and without liability, where required for safety or compliance with law.

8. Liability and Insurance

8.1 Standard Liability

Storage Millbank will exercise reasonable care and skill in providing the Services. However, liability for loss of or damage to Goods is subject to the limitations set out in this clause and in any separate cover options offered to the Customer.

Unless otherwise agreed in writing, Storage Millbank's liability for loss or damage to Goods, whether caused by negligence or otherwise, is limited to a reasonable amount per item or per consignment, as specified in the quotation or tariff. The Customer should ensure that any Goods of substantial value are appropriately covered by their own insurance or by an enhanced liability option where offered.

8.2 Exclusions of Liability

Storage Millbank is not liable for:

Loss or damage arising from inherent defects, natural deterioration, or pre existing damage.

Loss or damage caused by inadequate or unsuitable packing by the Customer, unless packing was carried out by Storage Millbank.

Loss of data or records contained on any device, regardless of cause.

Loss or damage arising from war, terrorism, civil commotion, or other events beyond reasonable control.

Indirect or consequential loss, including loss of profits, income, or opportunity.

8.3 Customer's Own Insurance

The Customer is strongly advised to arrange appropriate insurance to cover the full replacement value of the Goods during storage and transit, especially where items are of high value or special importance.

8.4 Notification of Loss or Damage

The Customer must inspect Goods as soon as reasonably possible after delivery or access. Any apparent loss or damage should be notified to Storage Millbank promptly and, in any event, within a reasonable period. Failure to notify within a reasonable time may affect the ability to investigate the claim and could reduce or extinguish any entitlement to compensation.

9. Access to Stored Goods

Access arrangements for stored Goods will be detailed in the Agreement. The Customer may be required to provide identification and any relevant reference details when requesting access. Access may be subject to reasonable notice, security procedures, and charges as specified in the tariff or Agreement.

Storage Millbank may restrict or suspend access to Goods if payments are in arrears, if there are safety or security concerns, or where required by law or regulatory authorities.

10. Waste and Environmental Regulations

10.1 Waste Responsibility

Storage Millbank is not a waste disposal operator unless expressly stated in the Agreement. The Customer remains responsible for ensuring that any waste or unwanted items are lawfully disposed of.

If the Customer requests removal and disposal of items as part of the Services, this will be subject to separate charges and must comply with relevant waste and environmental regulations.

10.2 Prohibited Waste

The Customer must not present hazardous, clinical, or controlled waste for removal or disposal unless expressly agreed and in compliance with applicable regulations. If such waste is discovered, Storage Millbank may refuse to handle it and may recover from the Customer any costs incurred for safe handling, clean up, or disposal.

10.3 Environmental Compliance

Where Storage Millbank transports or disposes of items at the Customer's request, it will do so in accordance with applicable environmental and waste management laws. The Customer agrees to provide accurate information about the nature of items to be removed to enable lawful and safe handling.

11. Termination of Storage

Either party may terminate ongoing storage by giving the period of notice specified in the Agreement. Upon termination, the Customer must pay all outstanding charges and remove the Goods by the agreed date.

If the Customer fails to remove Goods after termination and after reasonable notice, Storage Millbank may treat the Goods as abandoned and may sell, dispose of, or otherwise deal with them in accordance with applicable law. Any proceeds of sale may be used to offset outstanding charges and reasonable costs, with any balance, if applicable, held for the Customer.

12. Data Protection and Privacy

Storage Millbank will collect and process personal data relating to the Customer for the purposes of managing bookings, performing Services, administering accounts, and complying with legal obligations. Personal data will be handled in accordance with applicable data protection laws and any privacy information provided separately to the Customer.

13. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with Storage Millbank as soon as possible so that it can be investigated and, where appropriate, resolved. Storage Millbank will aim to handle complaints promptly and fairly.

If a dispute cannot be resolved directly, the parties may consider alternative dispute resolution methods. Nothing in this clause affects the parties' rights to pursue legal remedies through the courts.

14. Variation of Terms

Storage Millbank may update or amend these Terms and Conditions from time to time. Any changes will normally apply to new bookings and will not affect existing Agreements unless expressly agreed by both parties or required by law.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement for Services between Storage Millbank and the Customer, are governed by and shall be construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales have exclusive jurisdiction to settle any disputes arising in connection with these Terms and Conditions or any Agreement for Services, subject to any mandatory rights the Customer may have under applicable law.

16. General Provisions

If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severed to the extent necessary, and the remaining provisions shall remain in full force and effect.

No failure or delay by Storage Millbank in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the parties in relation to the Services and supersede any previous written or oral agreements or understandings.